registration number 40203072376
registered office Maskavas iela 10, LV-1050, Riga, Latvia
General Terms and Conditions
These General Terms and Conditions (the “T&Cs”) govern the entire relationship between you, the Client and the Company.
1.2. Before the Distance contract is concluded, the Client will be provided with the text of these T&Cs electronically or in durable format. If this is not reasonably possible, the Company will indicate, before the Distance contract is concluded, in what way these T&Cs are available for Client`s review at the Company`s premises and that they will be sent free of charge to the Client, as soon as possible, at the Client`s request.
1.3.THE CLIENT IS OBLIGED TO CAREFULLY READ THESE T&CS BEFORE ACCEPTING THEM AND USING THE SERVICES OF THE COMPANY. THE CLIENT AGREES THAT HIS/HER USE OF THE SERVICES ACKNOWLEDGES THAT THE CLIENT HAS READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREED TO BE BOUND BY IT.
1.4.The Client is also advised to read the answers to the “Frequently Asked Questions” which are published on our Website Support Help Desk or Mobile app.
2.1. Unless these T&Cs provide otherwise, wherever used in these T&Cs, including the introductory part, the following terms when capitalized shall have the following meanings:
shall mean these T&Cs for providing Services and/or Goods concluded online by the Company and the Client.
shall mean the user of the Company’s Services and/or the buyer of Goods as explained in these T&Cs.
shall mean Science22.com SIA, registration number 40203072376 with registered office Maskavas iela 10, LV-1050, Riga, Latvia, which is responsible for providing the subscription services and handling Client’s inquiries, including refunds and chargebacks for the associated Companies for the Goods and Services.
Science22.com SIA, registration number 40203072376 with registered office Maskavas iela 10, LV-1050, Riga, Latvia is responsible for the Services provided via the Website and Mobile app. Notwithstanding the above, for the purposes of Sections 5.5 and 6.4-6.5, and any other provisions related to sale of physical Goods, the Company shall refer to Science22.com SIA, registration number 40203072376 with registered office Maskavas iela 10, LV-1050, Riga, Latvia.
shall mean the offer to enter into this Agreement of Services and/or Goods provided by Company to the Client through the Website or Mobile app.
shall mean the Digital content provided by the Company to the Client as well as the accessibility to the Website or Mobile app, including information, text, images offered or provided there.
(g) Digital content
shall mean individual digital meal plans and/or other digital content sold from time to time online by the Company as well as the accessibility to the Digital content, including information, text, images offered or provided there.
shall mean supplements and/or other products in physical form sold online by the Company.
(i) Distance contract
shall mean a contract concluded between the Company and the Client within the framework of a system organized for the distance sale of Digital content and/or Goods.
shall mean the website of the Company available at www.certifiedketodiet.com.
(k) Mobile app
the mobile application of the CertifiedKetoDiet.com, that may be downloaded by the Client from App Store and/or Google Play.
(l) Participation fee
shall mean a fee for the individual digital meal plan. The Participation fee depends on the Offer chosen by the Client, which can be a one-time payment or a subscription fee.
(m) Withdrawal period
shall mean the Client has a right of withdrawal from the Distance contracts unless he has consented to the beginning of the performance of the Distance contract (started using or accessing the content) during the withdrawal period. The withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract or the delivery of relevant Goods.
(n) Support Help Desk
shall mean an online Client Support Center where the Client can receive answers to questions and submit requests. Support Help Desk is accessible https://certifiedketodiet.zendesk.com/hc/en-001
Submission of the Offer
3.1. The Company will provide the Client with a possibility of receiving an Offer.
3.2. The Client will be asked to provide certain information before receiving the Offer by choosing provided options or typing requested details. The Client is obliged to provide current, and comprehensive information that is requested to be provided.
3.3. Upon submission of the information established in Section 3.2. of these T&C, the Client will be provided with the Offer. The Offer will include information on the following:
3.3.1. payment amount for the relevant Services and/or Goods;
3.3.2. payment options: via credit card or other allowable payment form;
3.3.3. other information Company finds important to include in the Offer.
3.4. Accepting the Offer
4.1. The Distance contract will be concluded at the moment when the Client accepts the Offer and as indicated in paragraph 3.4.1.
4.2. As the Client will accept the Offer electronically, the Company will immediately provide the respective Service, Digital Content or Goods as stated in the Offer.
4.3. IN CASE THE AGREEMENT BETWEEN THE COMPANY AND THE CLIENT CONSISTS OF DIGITAL CONTENT THE CLIENT AGREES TO LOSE HIS/HER RIGHT OF WITHDRAWAL OF THE AGREEMENT.
4.4. The Company makes reasonable efforts to ensure that Services operate as intended, however such Services are dependent upon the internet and other services and providers outside of the control of the Company. By using Company`s Services, the Client acknowledges that the Company cannot guarantee that Services will be uninterrupted, error free or that the information it contains will be entirely free from viruses, hackers, intrusions, unscheduled downtime or other failures. The Client expressly assumes the risk of using or downloading such Services.
4.5. From time to time and without prior notice to the Client, the Company may change, expand and improve the Services. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services. Any modification or elimination of the Services will be done in our sole and absolute discretion and without an ongoing obligation or liability to the Client, and the Client use of the Services do not entitle the Client to the continued provision or availability of the Services.
4.6. The Client furthermore agrees that:
4.6.1 he/she shall not access Services (including for purchasing Goods) if he/she is under the age of 18;
4.6.2 The Client will deny access of Services to children under the age of 18. The Client accepts full responsibility for any unauthorized use of the Services by minors.
5.1.During the period of validity indicated in the Offer, the price for the Services and/or Goods being offered will not increase, except for price changes in VAT-tariffs.
5.2.The Client agrees to:
5.2.1. pay all additional costs, fees, charges, applicable taxes and other charges that can be incurred by the Client;
5.2.2. purchase Services and/or Goods by using valid credit card or other allowed form of payment;
5.2.3. provide the Company current and complete information as detailed in the purchase order form. If Company discovers or believes that any information provided by Client is inaccurate or incomplete, Company reserves the right to refuse to confirm Client`s payment at their sole discretion and Client forfeits any right to refund paid amount.
5.3. After the Client is transferred to the third party payment services, the risk of loss or damages will pass on the Client and/or third party service. The Client’s online credit or debit card payments to the Company will be handled and processed by third party payment service provider and none of the sensitive data in relation to your payment will be stored on or used by the Company. The Company shall not be liable for any payment issues or other disputes that arise due to the third party payment services. The Company may change the third party payment service provider from time to time.
5.4. All prices and costs are in a currency as indicated on the specific Website.
5.5. All Goods remain Company’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from the Company.
5.6. All transfers conducted through the Company are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
5.7. For a refund or a complaint, please contact our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
5.8. In order to ensure that Client does not experience an interruption or loss of Services, the Services are offered on automatic renewal.
5.8.1. Except for reasons described below in this section, AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. For example, if Clients last service period is for one year, the renewal period will typically be for one year.
5.8.2. Unless Client cancels the subscription, Company will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with the Service in Client’s account.
5.8.3. The Company may change the subscription plans and the price of the Services from time to time. Renewals might be charged at Company’s then current rates, which Client acknowledges and agrees may be higher or lower than the rates for the original service period.
5.8.4. IF CLIENT DOES NOT WISH FOR SERVICE TO AUTOMATICALLY RENEW, he/she has to cancel himself/herself the subscription at least 48 hours before the end of current period, in which case, the Services will be terminated upon expiration of the then current term, unless he manually renews the Services prior to that date.
5.8.5. If Client has purchased the subscription on Companies website, Client will not be able to control it through the Apple App Store or Google Play. Instead, if Client doesn't wish for Service to automatically renew, he/she has to cancel the subscription himself/herself by logging in to the Users Account on Companies website or must contact our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK and follow the instructions in the "Manage my subscription” section.
5.8.6. If Client have purchased the subscription through the Apple App Store or Google Play, client might cancel the subscription only through his Apple or Google Account. Client understands that deleting the app does not cancel the subscriptions.
5.8.7. The total price of the Services/Goods, including VAT (if applicable) , and all additional freight, delivery or postal charges and, where applicable, other costs are visible during the ordering process on the Website. The manner in which the price is to be calculated is also visible during the ordering process on the Website.
5.8.9. In case of a Subscription, the total price includes the total costs for the chosen frequency billing period.
Refund and Return Policy
6.1. Under the applicable legal acts, the Client has a right to change their mind and return delivered (received) goods within the Withdrawal period. However, there is also an exception established by those legal acts, according to which, the right to return goods is not applicable for Contracts regarding the supply of Digital content in case the provision of such Digital content has already commenced. Therefore, in case the Digital content is already provided to the Client as indicated in Section 4.2. and 4.3., the Client loses his/her right of withdrawal of the Agreement.
6.1.1. According to the guarantee provided on the Company's website, the Customer is entitled to a full refund of the Participation fee if the Customer for any reason is not 100% satisfied with the Digital Content and within 24 hours upon conclusion of the Distance contract submitted full refund request to our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK. However, there is also an exception established by applicable legal acts, according to which, the Client is entitled to get a full refund from the Company only if the Client proves the Digital content to be not as described or faulty. In such cases, Client must provide detailed information to the Company proving the Company's product fault (with visual proof attached).
6.2. Refund for the Services. All prices and fees for Digital content and Services are not refundable unless otherwise expressly noted in this section below:
6.2.1. After the Digital content has already been provided to the Client as indicated in Section 4.2, the Client is entitled to get a refund for it from the Company only if the Client proves the Digital content to be not as described or faulty. In such cases, Client must contact our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s product fault (with visual proof attached). The Company reserve the right to charge a fee to cover the cost of any administrative or other services Client may have used prior to refund/ cancellation, to the extent permitted by law.
6.2.2. Once a refund is issued, Client no longer has access to the Company’s Services. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.3. If Client have purchased the Services or the Goods through the Apple App Store or Google Play for any questions and/or request regarding the refunds and the payment, Client should contact the Apple App Store or Google Play Store users support.
6.4. Refund for delivered Goods.
6.4.1. In the event the Section 6.5 does not apply, the Client is entitled to get a refund for the Goods from the Company only if the Client proves the Goods to be not as described or faulty. In such cases, Client must contact our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK within the Withdrawal period and provide detailed information proving Company’s Goods fault (with visual proof attached).
6.4.2. All refunds are applied to the original method of payment. By purchasing the Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
6.5. Return of delivered Goods. Due to reasons related to health care and hygiene, the Client has a right to change their mind and return a delivered (received) Goods within the Withdrawal period only if the following procedure is adhered:
6.5.1. The Client has submitted the request to the Company about his/her decision to return the Goods within the Withdrawal period at CertifiedKetoDiet.com online SUPPORT HELP DESK and before returning the Goods.
6.5.2. Without undue delay and no later than within the Withdrawal period has returned the Goods to the Company. The Client bears the costs of return.
6.5.3 The Goods are in the original packaging and unopened, in a condition fit for resale.
6.5.4. After receiving and inspecting the returned Goods, the Company will refund the price that the Client paid for the Goods (including the delivery costs) no later than within 30 (thirty) days from the day on which the Company receives the Goods back.
6.5.5. In all cases the Company has a right to suspend the Client’s refund until the Company receives back and inspects the Goods.
Return address for physical goods:
Companies warehouse and address for the returns: Science22.com SIA, registration number 40203072376 with registered office Maskavas iela 10, LV-1050, Riga, Latvia
Intellectual Property Rights
7.1.All intellectual property rights, including but not limited to copyright, design rights, trademark rights, patent rights and any other proprietary rights in or related to the Services and Services-related content are owned by the Company.
7.2.The Client is forbidden to reproduce, publish Services including but not limited to Digital content supplied and/or provided by the Company in whole or in part without Company`s prior written consent.
7.3.The Client hereby grants to the Company a perpetual, irrevocable, worldwide, fully paid-up and royalty‑free, non-exclusive license, including the right to sublicense (through multiple tiers) and assign to third parties, to reproduce, distribute, perform and display (publicly or otherwise) , create derivative works of, adapt, modify and otherwise use, analyze and exploit in any way now known or in the future discovered, his/her User Content (except for User Trademarks) as well as all modified and derivative works thereof. To the extent permitted by applicable laws, the Client hereby waives any moral rights he/she may have in any User Content. “User Content” means any User Trademarks, communications, images, writings, creative works, sounds, and all the material, data, and information, that the Client uploads, transmits or submits through the Services, or that other users upload or transmit. By uploading, transmitting or submitting any User Content, the Client affirms, represents and warrants that such User Content and its uploading, transmission or submission is (a) accurate and not confidential; (b) not in violation of any applicable laws, contractual restrictions or other third‑party rights, and that the Client has permission from any third party whose personal information or intellectual property is comprised or embodied in the User Content; and (c) free of viruses, adware, spyware, worms or other malicious code.
7.4. No part of these T&Cs can be interpreted as a transfer of intellectual property rights in relation to the Services or Services-related content, except as expressly set forth in Section 8.1 below.
Use of Digital content
8.1.All intellectual property rights specified in Article 7.1 and relating to Digital content are owned by the Company. Digital content is licensed pursuant to this Section 8, and is not sold. The Client will only be granted a non-exclusive, non-transferable and non-sublicensable license, subject to the terms and conditions of this Agreement, to use (solely for the Client’s individual use) any Digital content provided by Company to the Client.
8.2.The term of this license shall be granted for a term of 5 years from the date of receiving Digital content, unless earlier suspended or terminated in accordance with these T&Cs.
8.3.Unless expressly otherwise provided, Digital content must only be intended for personal and non-commercial use.
8.4.The Client is not authorized to edit, reproduce, transmit or lend the Digital content or make it available to any third parties or use it to perform any other acts which extend beyond the scope of the license provided by the Company.
8.5.The Company is authorized for the purpose of enforcing intellectual property rights, impose restrictions on the scope of the license or the number of devices or types of devices on which Digital content can be used.
8.6.If the Client acts in contravention of this article, the Company will be authorized to suspend access to the relevant Digital Content, notwithstanding Company`s right to recover from the Client the loss suffered as a result of or in connection with the infringement including any expenses incurred.
Selling Digital content
9.1.The Client is prohibited from selling, offering for sale, sharing, renting out or lending Digital content or copies of Digital content.
11.1. A party shall be released from responsibility for non-fulfilment of the T&Cs if it proves that these T&Cs were not fulfilled due to force majeure. In particular, the Company shall not be liable for any losses caused by force majeure, riot, war or natural events or due to other occurrences for which the Company is not responsible (e.g. strike, lock-out, traffic hold-ups, administrative acts of domestic or foreign high authorities) . The Client must provide written notification of the occurrence of force majeure, which prevents the fulfillment of these T&Cs, within 30 calendar days from the date of the occurrence of these circumstances. The Company shall inform the Client about the occurrence of force majeure by e-mail or on the Website or Mobile app if possible.
11.2. The liability of the Company is limited to direct losses, unless otherwise provided under the applicable laws.
11.3. Due to the nature of Services and/or Goods that the Company provide and as the Company cannot control whether the Client sticks to the provided use instructions, the Company provides no warranty as to any results or outcomes coming from using Services and/or Services.
11.4.Liable company: 1) Science22.com is an administrator of the Website or Mobile App and provider of the Services, and also is the owner and the seller of the Goods, 2) Science22.com is the company responsible for the managing subscription services and payments for Services and Goods, refunds and chargebacks, for Associated Companies.
11.5. When using Services the Client may receive links to other websites or mobile apps that are not owned and/or controlled by the Company. The Client acknowledges and agrees that the Company is not responsible for the availability of such websites or mobile apps. Furthermore, the Company is not responsible or liable for any content, advertising, products or other materials that may be accessed through such links and therefore the Client agrees that the Company shall not be responsible or liable, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with use or reliance on any such content, goods, services available on or through any such websites or mobile apps
12.1. BEFORE TRYING MEAL PLAN AND/OR GOODS BY THE COMPANY, THE CLIENT HEALTH SHOULD BE EVALUATED BY HIS/HER HEALTHCARE SERVICE PROVIDER OR HE/SHE SHOULD CONSULT WITH HEALTHCARE SERVICE PROVIDER.
12.2. Service is participation in the program, which includes information about healthy lifestyles and nutrition. Information published on the Website is of an informative nature and it cannot replace professional medical advice, diagnosis or treatment. If the Client is concerned about the information received through the Service or has questions about their own health, the Client should consult a doctor or other healthcare provider. The Client uses the Service at their own risk and responsibility.
13.1. The Services are available only to individuals that can form legally binding contracts under EU law therefore the Client confirms that he/she is at least 18 years old. If the Client is accessing Services on behalf of a person who is not 18 years old, the Client confirms that he/she is that person legal guardian and is responsible for that person`s compliance with these T&Cs and will indemnify Company for any losses or damages that Company will suffer as a consequence of failing to comply with these T&Cs.
Validity and Termination
14.1. Agreement comes into effect after the Client accepts it, and electronically expresses its consent to comply with them, and it shall remain in effect for an indefinite period until termination thereof.
14.2. The Company may terminate the relationship with the Client at any time in the following cases: (i) the Client does not agree with the Agreement; (2) the Client commits any breach of the Agreement; (3) the Client does not provide information requested by the Company and/or provides incorrect and/or incomprehensive information. Notwithstanding the foregoing, statutory termination rights shall not be affected.
Changes to T&Cs
15.2. The Company may give notice to the Client of any upcoming changes by sending an email to the primary email address provided by the Client, or notifying through the Website or Mobile app.
15.3. The Client understands and agrees that any continued use and access to the Services after any posted updates of the T&Cs, means that Client voluntary agrees to be bound by these T&Cs. If Client does not agree to be bound by the updated T&Cs, he/she should not use (or continue to use) the Services.
16.1. In general, the Company prefers communication by accepting support requests at CertifiedKetoDiet.com online SUPPORT HELP DESK and will reply the requests in email. By accepting these T&Cs, the Client accepts communication by submitting support requests at CertifiedKetoDiet.com online SUPPORT HELP DESK and requests will be replied in e-mail. For this purpose, the Client is requested to have a valid e-mail address and provide it when filling required information as stipulated in Section 3.2. The Company may publish information related to this Agreement or Services on the Website or Mobile app as well. The Client should check its e-mail messages as well as information provided on the Website or the Mobile app regularly and frequently. E-mails may contain links to further information and documents.
16.2. Where applicable laws require provision of information on a durable medium, the Company will either send the Client an email with an attachment or send the Client a notification referring to the Services with download function to retain such information and documents permanently for future reference. The Client is requested to keep copies of all communications from the Company.
16.3. The Client may request a copy of these T&Cs or any other contractual document by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
16.4. The communication with the Client will be made in English unless the Company and the Client agree to communicate in another language.
16.5. The Client may contact the Company at any time by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
17.1. Any complaints in relation to the Company and the Services provided to the Client should be addressed by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
17.2. Any complaints in relation to the Goods provided to the Client should be addressed by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
17.3. Any complaints in relation with subscriptions, refunds and chargebacks for the Goods and Services, should be addressed by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
17.4. By submitting a complaint, the Client should clearly indicate that a complaint is submitted and specify the grounds and circumstances concerning the complaint. The Company will send to the Client a complaint acknowledgement to the e-mail address from the complaint has been received. We will consider the complaint and respond to the Client within 14 to 30 calendar days since the day of receipt of a relevant complaint.
17.5. Client’s requests (complaints) shall be analyzed by the Company free of charge.
17.6. If Company’s response to the Client’s complaint does not satisfy the Client or no answer has been provided thereto, the Client has the right to file claim with the regulatory institutions or courts.
18.1. No person other than the Client shall have any rights under these T&Cs.
18.2. Client may not assign any rights under the Agreement to any third party without the prior consent of the Company. The Company at its sole discretion may assign its rights and obligations under the Agreement in full or in part to any third party.
18.3. Any dispute under these T&Cs or otherwise in connection with the Services shall be brought to the courts of Latvia, except where prohibited by the applicable laws.
18.4. If any part of these T&Cs is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the T&Cs, which shall continue to be valid and enforceable to the fullest extent permitted by law.
19.3. The information you share is used to provide you with high quality services: from establishing such basic aspects as the language you use to much more complicated matters, such as providing you with a nutrition plan, online consultations, as well as sending you news and discount offers. Unfortunately, without receiving personal data from you, we cannot provide you with the services available on the Website.
19.4. Use and processing of the information collected
19.4.1. The Website uses your information in various ways. What the Website does depends on the type of information. A detailed explanation of what the Website does, what personal data it stores and why is available below.
What information we use and how we use it
Your age, weight, height, gender and habits. For this purpose, the Website stores your data no longer than 2 (two) years after the communication.
The Website needs this information to fulfill the terms of the contract concluded by the Company and the Client (Parties). The Website cannot send you adapted nutrition plans(provide a service) without using your information.
To send information on our new products and services via email, text messages, as well as Facebook and GMAIL apps. For this purpose, the Website stores your data no longer than 2 (two) years after you withdraw your consent as well as in cases where a service agreement is concluded between the Parties (including the receipt of free test results).
To provide you with the latest information. The Website is going to send you this information only with your consent.
To send service notifications via text messages, emails or through our apps. For this purpose, the Website stores your data no longer than 1 (one) year after the communication.
The Website uses this information to fulfill the terms of the contract concluded between the Parties.
To detect and prevent fraud. For this purpose, the Website stores your data no longer than 3 (three) years after the date when you last signed in to your account, or no longer than 10 (ten) years after the date of execution of the transaction (whichever date is later).
To detect and prevent fraud against you or the Website and to ensure the protection of legitimate interests of the Website.
For the purposes of visitor segmentation. For this purpose, the Website stores your data no longer than 2 (two) years after you give your consent or when you withdraw this consent.
To provide you with information that better matches your interests. Instead of a general message, you will receive information on topics of your interest. The Website is going to send you this information only with your consent.
To receive payments and make refunds. For this purpose, the Website stores your data no longer than 10 (ten) years after the date of execution of the transaction.
The Website needs to do this to fulfill the terms of the contract concluded between the Parties.
To provide services and support to Clients. For this purpose, the Website stores your data no longer than 1 (one) year after such communication.
The Website needs to do this to fulfill the terms of the contract concluded between the Parties.
Information on the history of your purchases and activities. For this purpose, the Website stores your data no longer than 3 (three) years after the date when you last signed in to your account or after the date of your last payment (whichever date is later).
The Website needs to do this to fulfill the terms of the contract concluded between the Parties (we only use your payment history for this purpose). The Website needs to do this to provide you with services and support and to process returned services.
Information that you provide to the Website when you browse the website of the Website or use the apps of the Website, including your IP address, device type, screen resolution and, if you agree to share it, also your location information and the way how you use our website and apps. For this purpose, the Website stores your data no longer than 10 (ten) years after the date of execution of the transaction.
The Website needs to do this to provide you with the best possible shopping experience, detect and prevent fraud against you or the Website and protect the legitimate interests of the Website. The Website uses the data for analysis and evaluation to understand how the services of the Website are used. For example, the Website analyzes data on visits of the Website to streamline its design. The Website uses data on promotions that you interact with to understand the outcomes of promotional campaigns. Various tools are used for this purpose, including Google Analytics.
19.4.2. The Website uses the information it collects to maintain, protect and improve existing services, design new services and protect the Clients of the Website.
19.4.3. The Website processes personal information on its servers located in the European Union.
19.4.4. You are not obliged to provide any personal information to the Website. However, if you do not provide it, you may not be able to make purchases, as well as buy and use the Service.
19.4.7. For the performance of the Contract, the email address you specified will be included in the database and may be used to send notifications/reminders.
19.5. Transparency, choice and transfer of data to third parties
19.5.1. The Website aims to clearly indicate what information the Website collects, so that you could make an informed choice regarding the use of the information collected.
19.5.2. The Client may block all cookies on his or her browser, including cookies related to the services of the Website. However, it is important to consider that some services of the Website may not work correctly if cookies are disabled.
19.5.3. The Website is entitled to share your data with third parties in the following cases:
184.108.40.206. The Website is entitled to disclose your personal data to professional consultants to manage risks, obtain professional advice, or enforce or provide protection in the event of claims.
220.127.116.11. The payment service providers of the Website may process financial transactions related to the purchase of services or goods on the Website. The Website shares your transaction information with the payment service providers of the Website only to the extent necessary for your payments, refunds and complaints.
18.104.22.168. The Website is entitled to disclose your personal data to other service providers to provide specific services. For example, delivery companies, server and their maintenance providers, email service providers. In the event of subcontracting, the Website will take any necessary measures to ensure that the handlers of the data of the Website maintain the confidentiality of personal data.
19.5.4. In addition, the Website is entitled to disclose your personal data to fulfill the legal obligations of the Website and, if necessary, protect your or other persons’ vital interests.
19.6. Your rights
19.6.1. You have the following rights regarding your personal information:
22.214.171.124. the right to access the personal information at the disposal of the Website;
126.96.36.199. the right to request the correction of inaccuracies in your personal information at the disposal of the Website;
188.8.131.52. the right to request the erasure of your data;
184.108.40.206. the right to restrict the processing of data;
220.127.116.11. the right to object to the processing of data;
18.104.22.168. the right to data portability;
22.214.171.124. the right to lodge a complaint with a supervisory authority;
126.96.36.199. the right to withdraw consent.
19.6.2. If you wish to exercise your rights, lodge a complaint or if you have questions, please contact our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
19.6.3. You have the right to correct any of your data that are inaccurate, and, considering the purposes of processing, you have the right to supplement any data that are incomplete.
19.6.4. You have the right to erase your personal data if:
188.8.131.52. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
184.108.40.206. you withdraw your consent, and there is no other legal ground for the processing;
220.127.116.11. you object to the processing pursuant to individual data protection rules;
18.104.22.168. the processing is done for marketing purposes;
22.214.171.124. the personal data have been unlawfully processed.
19.6.5. Unfortunately, your data will not be erased from the database of the Website if, after receiving your request, the Website finds that:
126.96.36.199. your personal data are necessary to reach the aims for which they were collected or processed;
188.8.131.52. you have not withdrawn your consent to the processing of your personal data;
184.108.40.206. you have not agreed to the processing of your personal data, but such processing is necessary to protect the legitimate interests of the Website;
220.127.116.11. European Union and national law obliges the Website to process your personal data;
18.104.22.168. The Website needs to process your data for the application, exercise or defence of legal claims.
19.6.6. Cases when you have the right to restrict the use of your personal data:
22.214.171.124. you contest the accuracy of personal data;
126.96.36.199. the data processing is unlawful, and you oppose the erasure of the personal data;
188.8.131.52. the Website no longer needs the personal data for the purposes of processing, but you 184.108.40.206. need them for the establishment, exercise or defense of legal claims;
220.127.116.11. you object to processing in accordance with public or legitimate interests pending the verification of such an objection.
19.6.7. Where processing has been restricted in accordance with the above, the Website is entitled to continue storing your personal data. However, the Website is going to process them only:
18.104.22.168. with your consent;
22.214.171.124. for the establishment, exercise or defense of legal claims;
126.96.36.199. to protect the rights of another natural or legal person;
188.8.131.52. for the purpose of important reasons of public interest.
19.6.8. You may request the erasure of your personal data in the following ways:
184.108.40.206. on your personal Website account by notifying the nutrition specialist;
220.127.116.11. by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
19.6.9. You have the right to object to the processing of your personal data by the Website on grounds relating to your particular situation. However, this is possible only to the extent that the processing of data is necessary to perform a task in public interests or in accordance with the legitimate interests of the Website or a third party. If you object to such processing, the Website will stop processing personal information, unless the Website is able to demonstrate legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of legal claims.
19.6.10. You have the right to object to the processing of your personal data by the Website on grounds relating to scientific or historical research purposes or statistical purposes. If you object to such processing, we will stop the processing of personal information, unless the processing is required for the performance of a task carried out in the public interest.
19.6.11. Right to data portability. To the extent that the legal reason for the processing by the Website is:
18.104.22.168. your consent;
22.214.171.124. the performance of a contract or performance of operations upon your request prior to the conclusion of the contract. You have the right to receive your personal data from the Website in a structured, commonly used and machine-readable format. However, these rights are not available if their exercise has a negative impact on the rights and freedoms of other persons.
19.6.12. If you believe that the processing of personal information on the Website violates data protection rules, you have the right to lodge a complaint with the Data State Inspectorate by sending it to the address: Blaumaņa iela 11/13, Riga, LV-1011, http://www.dvi.gov.lv/en/.
19.7. Information regarding marketing announcements
19.7.1. If you have given your consent, the Website will send you marketing announcements via email or text messages to provide you with the latest information on the services provided by the Website or the cooperation partners of the Website.
19.7.2. You may opt out of marketing notifications from the Website at any time.
19.7.3. You can do it in the following way:
126.96.36.199. Click the link ‘To unsubscribe from further emails, click here’ in any email message.
188.8.131.52. by contacting our customer support at CertifiedKetoDiet.com online SUPPORT HELP DESK.
19.7.4. If you opt out of marketing notifications, the Website will update your profile to make sure that you do not receive such notifications in the future.
19.7.5. Please consider the fact that the Website has a wide interconnected network of services, so it may take a few days for the information to be renewed on all our systems, and you may receive notifications from us while we process your request.
20.2. Cookies may contain information that could identify the user, while your personal information at our disposal may be linked with the information obtained from or stored by cookies.
20.3.1. for session management and user authentication;
20.3.2. to ensure website functionality;
20.3.3. to gain statistical data on the flow of visitors on the website: the number of visitors and the time spent on the site;
20.3.4. to make the Website more efficient;
20.3.5. to determine your habits.
20.5. You can delete cookies of your choice (for more information, see www.youronlinechoices.com/lv).
20.6. You can delete all of the cookies that have already been saved on your computer. You can also configure your browser so that it does not allow the storage of cookies, but this requires you to manually select the option each time you visit the Website.
20.7. The Website cannot guarantee that all of the services on the Website will run faultlessly with the cookies disabled.
20.8. The Website uses targeted (commercial) cookies to individualize your browsing experience and the content displayed to you, as well as to show you offers that are relevant specifically for you. The targeted cookies are used to analyze your browsing history, and these data are used to provide you with commercial offers.
20.9. The Website has a list of carefully checked and selected partners that have implemented additional cookies that cannot reach your personal data and that cannot link you to a specific person, but ensure impeccable service provision.