According to consumer rights legislation a full refund can be issued only within the Withdrawal period if:
- the Digital content is proved to be faulty* or
digital content has NOT been provided**
*according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by the Company at the time of sale.
**please note, once you have paid for the online digital content of your choice and after your welcome message you started your program, CertifiedKetoDiet.com automatically starts the streaming of your chosen digital content in your account. That means Digital content is already provided to you, and you lose the right of withdrawal of the Agreement. Please see General Terms and Conditions, section 4.2.&4.3. By purchasing from our website, you agree to our Refund Policy and our Terms and Conditions and relinquish any rights to subject it to any questions, judgment, or legal actions.
How to apply for a refund
To apply for a refund, please contact our customer support by submitting a refund request to the online HELP DESK within the Withdrawal period* and provide detailed information proving CertifiedKetoDiet.com Services fault (with visual proof attached).
*withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract.
To submit refund request in our HELP DESK:
1. choose "I want a refund":
2. choose the reason for your refund request:
3. answer refund request questions
*according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by CertifiedKetoDiet.com at the time of sale. Please provide detailed information on how the weight loss plan supplied to you has not met the product description.
Your right to information before you buy
Under the Consumer Rights Legislation you are entitled to certain information before you make an online purchase. For digital content you have the right to clear information about your right to cancel buying the digital content up to the point where downloading or streaming of the content begins. Please be informed - the streaming of the digital content begins once you have paid for the online digital content of your choice and after your welcome message you click on the button to start your program.
If you have any questions about the program, just submit not registered user request in our HELP DESK:
CertifiedKetoDiet.com reserves the right to charge a fee to cover the cost of any administrative or other Services you may have used prior to refund/ cancellation, to the extent permitted by law.
The law for consumer rights with credit card disputes, known as the Fair Credit Billing Act, states that consumers must make a good-faith effort to handle purchase problems with the merchant before filing a dispute.
If you dispute your payment or request a chargeback with your credit card provider, we will not be able to refund the transaction, and it might take months until the final resolution. Cases closed in the merchant's favor can't be reversed, so we kindly ask you to stay patient and give us a chance to resolve it directly with you.
What happens if you falsely dispute a charge?
Depending on the circumstances, the sentence for someone convicted of fraud can include prison time. Merchants can take customers to court over fraudulent chargebacks, and many jurisdictions will pursue criminal charges for chargeback-related fraud.