If you'd like to get a refund, please submit a refund request to our customer support within the Withdrawal period* and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof that the product was faulty.**
*withdrawal period is 14 (fourteen) days for European Union citizens and 5 (five) days for non-European Union citizens from the day of conclusion of the Distance contract.
**according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by the Company at the time of sale.
If you would like to submit a refund request, please use the Submit a request button. We kindly ask you to include the email address used to sign up for the program.
All refunds are transferred to the account that initially paid for the product.
Please read more about this policy via our terms and conditions page HERE
According to consumer rights legislation a refund can be issued only within the Withdrawal period if:
- the Digital content is proved to be faulty* or
- digital content has NOT been provided (you didn't started your weight loss plan)**
*according to consumer rights legislation digital content is proved to be faulty if consumer proves that it isn't as described - it doesn't match any description given in an advert or other information provided by the Company at the time of sale.
** CertifiedKetoDiet.com automatically starts the streaming of your chosen digital content in your account after you access your weight loss plan. Please see General Terms and Conditions, section 4.2.&4.3. By purchasing from our website, you agree to our Refund Policy and our Terms and Conditions and relinquish any rights to subject it to any questions, judgment, or legal actions.
CertifiedKetoDiet.com reserves the right to charge a fee to cover the cost of any administrative or other Services you may have used prior to refund/ cancellation, to the extent permitted by law.
The law for consumer rights with credit card disputes, known as the Fair Credit Billing Act, states that consumers must make a good-faith effort to handle purchase problems with the merchant before filing a dispute.
If you dispute your payment or request a chargeback with your credit card provider, we will not be able to refund the transaction, and it might take months until the final resolution. Cases closed in the merchant's favor can't be reversed, so we kindly ask you to stay patient and give us a chance to resolve it directly with you.
What happens if you falsely dispute a charge?
Depending on the circumstances, the sentence for someone convicted of fraud can include prison time. Merchants can take customers to court over fraudulent chargebacks, and many jurisdictions will pursue criminal charges for chargeback-related fraud.